Where were you born and what was your upbringing like?
I was born and raised in Memphis by a family who is small and close. I can remember driving to my Grandmother’s house every Sunday after church for lunch, spending the night with grandparents and having many family celebrations with all the family generations laughing and telling stories.
How did you get into the security business? It’s not what one would normally think as a female-run industry!
Opportunities arise from strange places and often materialize from your current circumstances. My husband had been a partner in another security venture and I learned enough to understand that the Memphis market presented a great opportunity to bring a fresh approach to a typically male-dominated industry.
Tell us about Clarion Security? What is your role at the company?
Clarion Security provides Security officers at commercial and municipal customers in the Memphis Mid-South region. We opened the doors seven years ago with 1 employee and no customers, today we have close to 600 employees and 89 customers. I founded the company from scratch so I have many roles –I am the 100% owner/CEO but I’ve worked every position in the company from janitorial, to scheduler to bookkeeper to operations manager. I’m a licensed unarmed security officer and I’ve even stood a post or two in the early days! Although I’ve gone on my share of sales calls I concede Best Salesman to my husband Larry!
What were the greatest challenges in starting your own business?
Convincing prospective clients and employees that we could provide quality security and a trusted place to work without any references or background in the business. It was building trust and confidence one customer and one employee at a time.
The most rewarding is hearing how an employee said the right thing or took an action that safeguarded our clients’ people and/or property. That’s the ultimate goal in my business.Kim Heathcott
What is the most rewarding part of your job? What is the most challenging?
The most rewarding is hearing how an employee said the right thing or took an action that safeguarded our clients’ people and/or property. That’s the ultimate goal in my business. The most challenging is how to communicate our culture and care to employees that are located all over the city at different clients and not in one place.
In addition to hiring your company of course, any words of advice on providing a secure/safe work environment?
Everyone needs to understand that criminals watch and prey on opportunity, so don’t let them have the opportunity! Don’t leave valuables in a car for even a minute! It takes about 10 seconds for someone to punch a lock open and grab and go. Lock doors, set alarms, use cameras, buy a big dog, hire guards. Every way you can shore up security is another layer of protection for you and/or your business.
You are involved with the National Association of Woman Business Owners. Tell us about your involvement and why this organization is important to you.
I sought out the NAWBO Memphis chapter my first year of operation. I needed the camaraderie and network provided by this great national organization. Once my company was established, I realized there were so many other woman-owned businesses that could use the knowledge and network that I had found from my years of learning and growing my business. That inspired me to get involved as an officer of the local chapter so that I could do my part to help and move forward every women-owned business in Memphis.
Congrats! You recently were recognized nationally by NAWBO as Woman Business Owner of the Year. Tell us about that recognition and what it means to you.
It is incredible to be honored as the NAWBO National Business of the Year!! I am so appreciative of this honor. It encourages me to continue to blaze further trails and do even more through NAWBO to promote and grow women entrepreneurs in Memphis.
Be really great to your people and the rest will come with time.Kim Heathcott
When you were starting your business, what was the best piece of advice a mentor gave to you?
Be really great to your people and the rest will come with time.
Do you have a go-to piece of advice you share with others now that you are a mentor?
Take advantage of every opportunity that’s in the market. From the multiple SBA resources to local advocacy groups, there is a wealth of knowledge available to you. I soaked up information from business books, mentor groups, advocacy groups, and information luncheons and conferences. It’s all there to take your business to the next level.
Describe your typical day.
I like to be the first one in the office while it’s quiet and the phones aren’t ringing. Most of my day is spent in meetings, luncheon events, and trying to conquer my email inbox. Then I head back home to fix a dinner from Home Chef or Blue Apron for the family and watch football or a sitcom to end my evening.
What are your top 3 words of advice?
Produce, problem-solve and persevere.
As a mom, you have so much going on! How do you balance and make everything work?
I don’t balance and a lot of things don’t work anymore! I had to give up things like gardening, home organization and hobbies. I’ll pick these back up one day, but right now I don’t have time for much other than growing my company and making sure my teenagers are happy and healthy.
What do you do to relax?
I sit on my back porch swing with a good book, a glass of red wine and a break from all electronics!!
What is the first place you take out-of-towners when they visit you?
The Kitchen at Shelby Farms! Sitting on the porch with the sunset overlooking Hyde lake eating the delicious food doesn’t get much better.
Finish this sentence: If I had a superpower, it would be…
...to split into two so I could have two of me and really get things done!!
There’s a lot of failures experienced in building a business. The key is to take the lessons from the mistakes and be open to continual improvement.Kim Heathcott
If you could go back 10 years, what advice would you give yourself?
Don’t be so hard on yourself. I’m a recovering perfectionist so I’ve heaped a lot of stress on myself to do everything right. There’s a lot of failures experienced in building a business. The key is to take the lessons from the mistakes and be open to continual improvement.
What is something people might be surprised to know about you?
At one time I was a super brave scuba diver going down underwater 120 feet into caves 10 feet wide that only one person could go through at a time. Was I insane!! I would never ever do that again. My daredevil days are over.
What is your proudest accomplishment?
Raising my two children – Jack (19) and Laura (17) who are funny, caring and lovely (that really can happen with teenagers!). Although it’s been a really busy season these past seven years, I believe they have felt my love and devotion to them. My husband and I have worked hard to make sure that’s our #1 goal.
What are three things you can't live without with the exception of faith, family and friends?
Diet Dr. Pepper, the beach view from 30A, and Tex-Mex food preferably in Texas!!
What is your best piece of advice?
There’s no replacement for hard work. The growth of my company and accolades received currently are the result of years of not giving up and digging in those many late days, work weekends and working vacations! The beach is still beautiful with a laptop computer and business book in hand!!
Click here to read the full article on styleblueprint.com